1. Purpose
This policy explains the refund, cancellation, and work-commencement rules for Hawkmen’s digital products and personalized advisory products. Nothing in this policy limits rights that cannot lawfully be waived.
2. Know Before You Apply™ digital field guide — $27
The field guide is delivered digitally with prompt access after payment.
Please contact info@hawkmenent.com within seven calendar days of purchase if:
- you were charged more than once for the same purchase;
- you did not receive access and Hawkmen cannot restore access within a reasonable time; or
- you purchased by mistake and have not downloaded, opened, or otherwise accessed the digital content.
Because the product is digital and access is supplied promptly, purchases are generally final after the content has been downloaded, opened, or accessed, except for duplicate charges, unresolved delivery failures, or where a refund is required by law.
If a file is defective or inaccessible, Hawkmen will first attempt to replace the file or restore access. This policy does not promise that the educational product will produce financing, approval, or any particular business result.
3. Capital Readiness Assessment™ — $197 launch price
The Assessment is a personalized advisory service. Hawkmen’s work may include reviewing the submitted intake, transaction information, and supporting documents; assessing readiness; and preparing the Executive Capital Readiness Blueprint™ and Lender-Ready Action Checklist.
Before work begins
You may request cancellation and a full refund before both of the following occur:
- you submit the substantive intake or supporting materials for review; and
- Hawkmen begins substantive review or preparation of the personalized deliverables.
After work begins
Once substantive review or preparation begins, the service is considered commenced. Because the work is personalized, the fee is generally not refundable after commencement. When Hawkmen has not completed the service, Hawkmen may, where appropriate, issue a partial refund reflecting the portion of work not performed. Any such amount will depend on the work completed and applicable law.
Customer delay or incomplete information
Hawkmen may pause work while awaiting necessary information or documents. Customer delay does not automatically create a refund right. If Hawkmen cannot perform the Assessment because required information is not supplied after reasonable requests, Hawkmen may close the engagement and determine whether any unearned portion is refundable based on work already performed.
Hawkmen cancellation
If Hawkmen cancels before substantive work begins, Hawkmen will refund the amount paid. If Hawkmen must stop after work begins for reasons not caused by the customer, Hawkmen will provide completed work when useful and refund any amount reasonably attributable to material work not performed.
4. Financing and third-party services
Payment for a digital product or Assessment does not purchase or guarantee a loan, approval, rate, credit limit, lender match, or closing. Fees charged by a lender, payment processor, or other third party are governed by that party’s terms unless Hawkmen expressly states otherwise.
5. How to request a refund or cancellation
Email info@hawkmenent.com with:
- purchaser name and email address;
- order date and product;
- transaction or receipt number, if available; and
- a brief explanation of the request.
Do not email full payment-card numbers or sensitive identity documents. Hawkmen may request reasonable information to verify the purchase. Approved refunds are returned to the original payment method when practicable; processor timing may vary.
6. Charge disputes
Please contact Hawkmen first so we can investigate access, duplicate charges, or service status. This request does not waive any right you may have to dispute a charge under applicable law.
7. Policy changes
The policy in effect on the purchase date generally governs that purchase. Hawkmen may update this policy prospectively by posting a revised effective date.
8. Contact
Hawkmen Enterprises LLC 5630 Bartmer Ave St. Louis, Missouri 63112 info@hawkmenent.com 855-HAWKMEN